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Welcome to GlowUp Skin (www.buyglowupskin.com), your premier destination for luxury skincare from Clinique and Clarins collections. These Terms and Conditions govern your use of our website and purchases. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm, disable, or impair the site’s functionality.

2. Products and Services

2.1 Product Descriptions

We offer premium skincare products including Anti-Ageing solutions, Eye care, Face Wash & Exfoliators, Moisturisers, Suncare, and Toners. While we strive for accuracy, product colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Geographic Restrictions

We currently ship worldwide except to certain Asian countries and remote regions. By placing an order, you confirm your shipping address is within our service area.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and you have legal authorization to use the payment method.

User Responsibility: You must provide complete and accurate payment information. Failed payments may result in order cancellation.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Times

Delivery times are estimates only. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

4.3 International Orders

International customers are responsible for any customs duties, taxes, or import fees. These are not included in the product or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused products in original packaging with intact seals. Face Wash & Exfoliators and Toners are final sale once opened.

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order number and reason
  2. Wait for our RMA number and instructions
  3. Ship items to: GlowUp Skin Returns, 117 Davis Place, AUSTIN, US 89310

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

User Responsibility: You must ensure returned items are properly packaged to prevent damage during transit. We are not responsible for items lost or damaged during return shipping.

6. Limitation of Liability

GlowUp Skin shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim related to these terms shall not exceed the amount you paid for the product(s) in question.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

9. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA, without regard to its conflict of law provisions.

10. Contact Information

For questions about these Terms, please contact us at:

GlowUp Skin Customer Care
Email: [email protected]
Address: 117 Davis Place, AUSTIN, US 89310