At GlowUp Skin, we are committed to providing you with a premium shopping experience that matches the luxury quality of our Clinique and Clarins skincare collections. Below you’ll find all the details about our shipping and returns processes to ensure complete transparency and peace of mind with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

Returns & Exchanges

We want you to love your GlowUp Skin products as much as we do. If you’re not completely satisfied, we offer a straightforward return and exchange process within 15 days of receiving your order.

Return Policy Details

To be eligible for a return or exchange:

  • Items must be unused and in their original packaging
  • All product seals and labels must be intact
  • Original proof of purchase must be provided

For health and safety reasons, we cannot accept returns on opened or used products in our Face Wash & Exfoliators and Toners categories. These items are considered final sale once opened.

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Customer Care Team
    Email us at [email protected] within 15 days of receiving your order with the following information:
    • Subject line: “Return/Exchange Request – Order #[Your Order Number]”
    • Product name and reason for return/exchange
    • Confirmation that the product is unused and in original packaging
  2. Wait for Authorization
    Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Your Return
    Package the item securely with the RMA number clearly visible. Ship to:
    GlowUp Skin Returns
    117 Davis Place
    AUSTIN, US 89310

    Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchange Process

To exchange an item:

  1. Follow the same return process above
  2. Specify the replacement product you’d like in your email
  3. We’ll ship the new item once we receive your return
  4. Any price differences will be charged or refunded accordingly

Damaged or Incorrect Items

If you receive a damaged product or incorrect item from our premium skincare collection:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For our valued international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

We appreciate your trust in GlowUp Skin for your premium skincare needs. Should you have any questions about our shipping or returns policy, our customer care team is always happy to assist at [email protected].