Welcome to GlowUp Skin’s FAQ section. We’ve compiled answers to the most common questions about our premium skincare products and services. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].

About Our Products

What skincare brands do you carry?
We specialize in premium skincare collections from Clinique and Clarins, offering carefully curated products across categories including Anti-Ageing, Eyes, Face Wash & Exfoliators, Moisturiser, Suncare, and Toners.
Are your products authentic?
Absolutely. We source all our products directly from authorized distributors and package them with the utmost care to ensure you receive genuine Clinique and Clarins products in perfect condition.
How do I choose the right product for my skin type?
Our collections are organized by skincare concerns to help you find the perfect match. For personalized recommendations, please contact our customer service team who can guide you based on your specific skincare needs.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Account creation allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance.

Shipping & Delivery

What are your shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after dispatch
How long does order processing take?
We commit to processing all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email once your order ships.
Do you ship worldwide?
Yes, we ship globally! However, please note that some Asian countries and remote regions may have delivery restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), real-time tracking is available. EMS shipments also include tracking information.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If any product doesn’t meet your expectations, simply contact our customer service team to initiate your return.
How do I return a product?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
When will I receive my refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Contact Information

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
Where is GlowUp Skin located?
Our company address is:
GlowUp Skin Team
117 Davis Place
Austin, TX 89310
United States

Still have questions? Our skincare specialists are happy to help! Email us at [email protected] for personalized assistance with your premium skincare needs.